Privacy Policy

Welcome to ANGA LUXE TRAVELS ("we," "us," or "our"). We are a luxury travel agency registered and operating in Tanzania, East Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

This policy complies with:

• The Tanzania Data Protection Act (if applicable)
• The European Union General Data Protection Regulation (GDPR)
• International best practices for data protection

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Travel Documents: Passport details, visa information, date of birth, nationality
• Booking Information: Travel preferences, destination choices, accommodation preferences, dietary restrictions, special requests
• Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Correspondence via email, phone, WhatsApp, or our client portal
• Emergency Contacts: Names and contact details of emergency contacts
• Health Information: Medical conditions, allergies, or accessibility requirements (only when necessary for travel arrangements)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See Section 7 for details

2.3 Information from Third Parties

We may receive information about you from:

• Travel partners (hotels, airlines, tour operators)
• Payment processors
• Social media platforms (if you interact with us there)
• Publicly available sources

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Creating and managing your travel bookings and itineraries
• Arranging flights, accommodations, tours, and other travel services
• Processing payments and managing billing
• Providing customer support and responding to inquiries
• Sending booking confirmations, travel documents, and itinerary updates

3.2 To Improve Our Services

• Understanding how you use our website and services
• Analyzing trends and customer preferences
• Developing new features and services
• Conducting research and analysis

3.3 To Communicate With You

• Sending important updates about your bookings
• Responding to your questions and requests
• Providing customer support
• Sending marketing communications (with your consent)
• Conducting surveys and gathering feedback

3.4 Legal and Compliance

• Complying with legal obligations and regulations
• Protecting our rights and property
• Preventing fraud and ensuring security
• Resolving disputes

We may share your personal information with:

4.1 Service Providers

• Travel Suppliers: Hotels, airlines, tour operators, car rental companies, and other travel service providers necessary to fulfill your bookings
• Payment Processors: Secure payment gateway providers to process transactions
• Technology Providers: Cloud storage, website hosting, email service providers
• Marketing Partners: With your consent, for promotional purposes

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Compliance with Tanzanian or international laws
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

When traveling with minors, we collect necessary information about children (such as passport details and special requirements) from parents or legal guardians who are responsible for providing consent on their behalf.

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately, and we will take steps to delete such information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable laws and regulations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are material
• Post a notice on our website
• Request your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: