Please read these terms carefully before using our services
Effective Date: February 2, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and ANGA LUXE TRAVELS ("Company," "we," "us," or "our"), a travel agency registered and operating in Tanzania, East Africa.
By accessing our website, using our services, or making a booking, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our services.
Important Notice
Please read these Terms carefully. They contain important information about your legal rights, remedies, and obligations, including limitations and exclusions that may apply to you.
ANGA LUXE TRAVELS operates as a travel agency and concierge service, providing:
We act as an agent on behalf of third-party service providers (airlines, hotels, tour operators, etc.). While we carefully select our partners, we do not own, operate, or control these services. Each provider has its own terms and conditions that you must also accept.
We reserve the right to refuse service, terminate accounts, or cancel bookings at our discretion, particularly in cases of:
To make a booking, you must:
All prices are quoted in US Dollars (USD) unless otherwise stated. Prices are subject to change until full payment is received and booking is confirmed.
Prices include:
Prices do NOT include:
Your booking is only confirmed once we receive your deposit and send written confirmation. Verbal agreements or email inquiries do not constitute confirmed bookings.
All cancellations must be submitted in writing via email. Cancellation fees apply as follows:
Important Notes
We reserve the right to cancel bookings due to:
In such cases, we will offer an alternative travel arrangement or a full refund of amounts paid (excluding non-refundable third-party costs already incurred).
Changes to confirmed bookings are subject to availability and may incur:
Major changes (dates, destinations, accommodation category) may be treated as cancellations with applicable fees.
Approved refunds will be processed within 30-60 days of written cancellation, subject to receipt of funds from suppliers. Refunds will be made to the original payment method.
As a client, you are responsible for:
Providing complete and accurate personal information, passport details, and special requirements
Ensuring passports, visas, and other travel documents are valid for your entire trip
Obtaining required vaccinations and health documentation
Obtaining comprehensive travel insurance (strongly recommended)
Arriving on time for all scheduled services and transfers
Behaving respectfully toward local communities, staff, and other travelers
You must inform us of any medical conditions, disabilities, dietary requirements, or special needs that may affect your ability to participate fully in the arranged activities. We will make reasonable efforts to accommodate your needs, but some activities may not be suitable for all travelers.
You must comply with all local laws, customs, and regulations of the countries you visit. We are not responsible for any consequences arising from your failure to comply with local laws.
It is your responsibility to ensure you have all necessary travel documents, including:
Critical Warning
While we provide general guidance on visa and entry requirements, it is YOUR responsibility to verify requirements with the relevant embassies and consulates. Requirements change frequently. We are not liable for denied entry, deportation, fines, or other consequences resulting from inadequate documentation.
ANGA LUXE TRAVELS acts solely as an intermediary agent arranging services provided by independent third parties (airlines, hotels, tour operators, transport companies, etc.). We do not own, operate, or control these services.
We are not liable for:
To the maximum extent permitted by Tanzanian law and international conventions, our total liability to you for any claim arising from our services shall not exceed the total amount paid by you for the booking in question.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Protection Through Insurance
We strongly recommend purchasing comprehensive travel insurance to protect yourself against unforeseen circumstances, cancellations, medical emergencies, and other travel-related risks.
Travel insurance is STRONGLY RECOMMENDED and may be mandatory for certain destinations or activities.
Your insurance should cover:
Medical Emergencies: Medical treatment and evacuation in remote areas can cost tens of thousands of dollars
Trip Cancellation: Protects your investment if you must cancel for covered reasons
Supplier Default: Coverage if a hotel, airline, or tour operator goes bankrupt
COVID-19: Many policies now include pandemic-related coverage
We can recommend reputable insurance providers, but the decision to purchase and the adequacy of coverage is your responsibility. We are not liable for any losses you suffer that would have been covered by adequate insurance.
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
In force majeure situations, we will make reasonable efforts to provide alternative arrangements or refunds for recoverable costs, but we are not obligated to do so and are not liable for any consequential losses.
COVID-19 and Travel Restrictions
Travel restrictions, quarantine requirements, and entry conditions can change rapidly. We will inform you of known requirements at the time of booking, but you are responsible for monitoring and complying with current regulations. Cancellation policies apply even in cases of travel restrictions—insurance with pandemic coverage is strongly recommended.
All content on our website and in our materials (text, images, logos, designs, itineraries) is owned by ANGA LUXE TRAVELS or our licensors and is protected by Tanzanian and international copyright and trademark laws.
You may not:
Custom itineraries created for you are for your personal use only and remain our intellectual property.
If you have a complaint about our services, you must notify us in writing:
Failure to notify us promptly may affect our ability to investigate and resolve your complaint.
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation. If negotiation fails, we agree to attempt mediation before pursuing legal action.
Any disputes that cannot be resolved through negotiation or mediation shall be resolved through binding arbitration in Dar es Salaam, Tanzania, in accordance with the Tanzanian Arbitration Act, unless otherwise agreed by both parties.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Republic of Tanzania.
Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Tanzania, and both parties consent to the jurisdiction of such courts.
Where international conventions apply (such as the Warsaw Convention, Montreal Convention for air travel, or Athens Convention for sea travel), those provisions shall take precedence to the extent they conflict with these Terms.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with an updated "Effective Date."
Material changes will be communicated to clients with existing bookings via email. Your continued use of our services after changes constitutes acceptance of the modified Terms.
For bookings made before changes take effect, the Terms in place at the time of booking will generally apply, unless changes are required by law or for safety/security reasons.
For questions about these Terms and Conditions or to address any concerns, please contact us:
Registered Business:
Travel Agency operating in Tanzania, East Africa
Office Address:
Dar es Salaam, Tanzania
East Africa
WhatsApp:
Message usWebsite:
www.angaluxe.co.tzIf any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any written booking confirmation, constitute the entire agreement between you and ANGA LUXE TRAVELS regarding our services.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any successor entity.
These Terms are for the benefit of you and ANGA LUXE TRAVELS only. No third party shall have any rights to enforce any provision of these Terms.
By making a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
You also acknowledge that you have been advised to obtain travel insurance and that you understand the cancellation policies and limitations of liability set forth in these Terms.
Effective Date: February 2, 2026
Version 1.0